Stacey and Frankie Pugh of Pugh’s Tire & Service Centers share their family’s legacy and history of customer service excellence in July’s installment of the Tire Review podcast. The spotlight shone on the business's impressive history of serving the Greenville, NC, community for over four generations. Car enthusiasts and locals alike have come to rely on Pugh’s Tire & Service Centers for their locally-renowned tire service offerings. With five retail locations, Pugh’s Tire & Service Centers attributes its multigenerational success to its leadership and employees, who are fueled by family spirit, a philosophy of putting the customer first, and a determined commitment to overall quality.
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Tire Review Podcast Highlights
During the podcast, listeners learned about the Pugh family's journey and the company’s commitment to quality service.
The Early Days of George Pugh Shell Station
The legacy begins with George Pugh, who founded the original George Pugh Shell Station in 1945. This corner gas station was more than just a place to fuel up; it was a community hub. George built his business on the principles of hard work and customer care, values that were well-preserved through generations. From waking up at the crack of dawn to ensure the station was ready for the day to personally greeting each customer, George set a high standard for service. His commitment laid the foundation for what Pugh's Tire & Service Centers would become.
Sammy Pugh's Visionary Expansion
George Pugh passed on the company legacy to his son, Sammy, in 1962. Sammy envisioned more than just a corner gas station and expanded the services to include tire and automotive care, turning it into a full-service center. His strategic vision and commitment to excellence led to significant growth. Sammy's efforts expanded the business and deepened its community ties. He believed in giving back, supporting local events, and sponsoring youth sports teams. His leadership fostered a strong connection between Pugh's Tire & Service Centers and the community, a bond that continues today.
Pugh's Tire & Service Centers’ Community-Focused Approach
Leadership Fueled by Family Spirit
The third and fourth generations of the Pugh family now lead Pugh's Tire & Service Centers. Stacey and Frankie Pugh uphold their family legacy while introducing fresh ideas to the business. Their leadership ensures continued growth by blending traditional values with modern innovations. Stacey and Frankie highlight that a strong family spirit is central to the company’s success. They express pride in the camaraderie among employees and the genuine care shown to customers. This close-knit culture creates a positive work environment and results in exceptional service.
Customer-First Philosophy
Pugh's Tire & Service Centers's unwavering commitment to a customer-first philosophy starts when customers walk through the door. Customers are treated with respect and courtesy as the staff listens actively, ensuring they understand each customer’s unique needs.
The customer-first approach at Pugh's Tire & Service Centers is about more than just Southern hospitality. It's a strategic advantage. Stacey and Frankie Pugh understand that trust and loyalty are earned through consistent and genuine interactions. They make it a point to remember customers' names, celebrate their milestones, and provide personalized service. This level of care fosters a sense of belonging and strengthens the community fabric, helping us build a loyal clientele that spans generations.
Watch the Full Tire Review Podcast Featuring Stacey and Frankie of Pugh’s Tire & Service Centers
Speaking with the Tire Review team inspires Pugh’s Tire & Service Centers to further our mission of providing excellent customer service and industry expertise. Pugh's Tire & Service Centers exemplify the power of hard work, customer care, and adaptability. Their story is a testament to the enduring impact of family-owned businesses and the positive influence they can have on their communities. To find out more, watch or listen to the Tire Review podcast.
